Who knows better than a staffing manager how to impress a customer and get the coveted project position? Here are some invaluable insights, essential guidelines, and insider tips from our Staffing Managers. Use them to excel in interviews, even with the most demanding clients.
Before the interview:
- Read the job description thoroughly and gather information about the potential customer.
A common interview question is: “What do you know about our project?”
Spending just 15 minutes googling or exploring the client’s website beforehand can significantly sway them in your favor. If you know a customer’s name, it’s fine to delve into significant aspects such as the company’s business, flagship products, and strategic direction. Mastering these details will enhance your chances of success and leave a positive impression on the customer.
- Contact your colleagues who are already involved in the project.
If possible, talk to your colleagues who are already on the project. If given the opportunity, gather information about the team you may work with and the tasks ahead. This proactive approach allows you to gain valuable insights and positions you two steps forward in the interview process.
- Ensure a stable internet connection and enable your camera.
It may seem like a trivial tip, but at least once a week, I have cases when candidates face difficulties joining Zoom meetings due to technical issues or encounter problems with their cameras and headphones. Remember that joining a meeting with your camera turned off is considered impolite, especially when the customer has theirs turned on.
We understand that force majeure does happen, and we are usually accommodating and supportive of candidates facing such challenges. But if you can prevent some problems, please do so whenever possible.
Tip: Contact your colleagues who are already involved in the project.
💡Talking to teammates allows you to gain valuable insights and positions you two steps forward in the interview process.
During the interview:
- Be honest and transparent
We can face an issue when a customer asks questions about the technologies not listed in the job description. If you don’t know how to answer, admit that you haven’t encountered the specific scenario and do not possess the answer. Avoid the temptation to google for answers during the interview. Instead, focus on your existing knowledge and expertise, highlighting your willingness to learn and adapt to new challenges. Remember that some customers, especially those not tech leads, may not know what they want. This is where your sincerity becomes invaluable. - Keep it positive
Emphasizing sincerity, positive attitudes, and communication skills will build trust, foster collaboration, and ultimately increase your chances of securing the project. By being open and receptive, you can better understand the customer’s needs and expectations, leading to mutually beneficial outcomes. I had a case when an exceptionally skilled candidate failed to pass an interview due to sheer reluctance to smile and a lack of enthusiasm. While avoiding wearing masks or playing roles is essential, making a small effort to be polite and display basic etiquette can make a significant difference. - Brush up your English
Sometimes, we may be fortunate enough to have a non-native speaker as an interviewer. However, being interviewed by someone from Ireland or Scotland can pose a considerable challenge. Therefore, it’s crucial to prioritize polishing your English skills once you have attained a B2 level at the assessment. The initial small talk during the interview often reveals whether your language proficiency is up-to-date. Feel free to seek clarification or ask for something to be repeated, requesting a slower pace if needed. It is widely understood that English may be our second or even third language. While accents may be beyond our control, believing in yourself and maintaining adequate self-esteem will help alleviate any fear. Remember, it is far better to ask for clarification than to pretend to understand something you don’t, fearing that you may appear foolish. In truth, not seeking clarification in such a situation would be an unwise choice.
Tip: Remember the devil is in the detail
💡Maintain a diplomatic tone during the conversations and be mindful of your appearance. When sharing your screen, ensure that all unnecessary tabs are closed, and if you don’t use a special virtual background, consider tidying up your surroundings.
The Standard Interview Flow
- Small talk: Prepare to engage in small talk during the initial phase of the interview. Be ready to discuss general topics such as the weather, hobbies, or holiday plans. Remember, this is your opportunity to create a positive first impression, so your English proficiency, mood, and personal energy matter.
- Demonstrating knowledge of the project: The client typically asks about your familiarity with the project. Make sure you have researched and understand the details of the project.
- Discussing experience: Seven out of ten customers will review your CV and ask about your expertise. Ensure that your CV accurately represents your skills. Remember to recall all relevant technologies and highlight every piece of experience, as you never know what may pique the customer’s interest.
- Questions to the customer: Towards the end of the interview, the client often asks if you have any questions. It is essential to prepare a few thoughtful questions in advance. Avoid saying that you have no questions, as it may give the impression of disinterest. Asking well-thought-out questions shows your genuine interest in the position and helps you remain memorable to the client.
A tricky case: We have one customer whose project is related to the cinema. At each interview, they ask a signature question that catches candidates off guard: what is your favorite movie? You have only 30 seconds to answer. This unexpected turn can leave many candidates feeling stressed and lost, especially after a lengthy and challenging technical interview. However, such questions are designed to assess your adaptability and ability to switch between tasks. While they may seem unconventional, they provide valuable insights into your thought process and how well you handle unexpected situations.
Insights on European vs. American Customers and Interview Styles
Based on my experience, European customers often exhibit a more conservative approach. They tend to have higher technical requirements and emphasize thoroughness during interviews. It is not uncommon for them to ask even basic theoretical questions. Therefore, it’s crucial to be prepared to revise the theoretical knowledge you acquired earlier in your career.
European interview styles typically lean towards the “old-school” approach. This means that interviews may follow a more structured and formal format, focusing on technical proficiency and depth of understanding.
American interviewers are known for their focus on experience and determination. They often adopt a dynamic and flexible approach, which may involve jumping from one topic to another during the interview. It is common for many American clients to request live coding sessions, which can be intimidating for candidates and contribute to heightened stress levels.
We are confident that these insights will provide you with the necessary information to excel in your interview with the customer. Use this knowledge to your advantage, and best of luck in pursuing your dream project!